As in the rest of the world, businesses in the new economy can differentiate themselves through a variety of channels that provide customers with an experience that is trustworthy, empathetic and practical. It will be quite a challenge to meet those expectations in the Netherlands, because this requires an overarching strategy for sales and service employees and everyone else involv. The perception of your values by the consumer has an impact on customer retention and acquisition Customers no longer find it sufficient that a company provides excellent products and services; social responsibility plays an increasingly important role in customer loyalty. 61% of customers indicate that they will ignore a company if its standards and values do not match their own.
Time to Focus on New Technology
So companies ne to communicate their values clearly across all channels, so customers know where they stand. Customer purchasing behavior is influenc by a variety of social issues. Enough topics to include in sales techniques and Dubai Email List content strategies. The idea that companies should not only keep their shareholders happy, but also act according to ethical standards to earn trust is not new. It is true that trust becomes even more important in times of crisis. In the current situation, customers not only attach more importance to trust, but the bar in this area is also being set much higher.
Innovation Rather Than Keeping
Now that companies are much more under a magnifying glass, even more transparency and engagement with customers is expect. Companies ne to realize that not only their products, but also what they stand for weighs more in the DV Leads consideration of customers to remain loyal to a brand or to enter into a relationship with a brand. The call for transparency also extends to the private sphere: 86% of customers want more openness about how their personal information is us. In the current situation, it is essential that brands communicate their values across all channels and show that they also apply those values in practice.