Covid has push omni-channel in a completely different direction,” says Flint. “The result was that we quickly set up new customer journeys.” Thanks to these new customer journeys, HEMA has succe in increasing online ordering and delivery capacity by 50% within a few months. Choose the right partners Responding quickly to change is only possible […]
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Try Something New for Gen Z Take
That was exactly what the Dutch retail chain HEMA has been doing for the past year and a half. In this blog, Richard Flint, COO of HEMA, provides tips for quickly scaling up your online activities, such as setting up new customer journeys and working closely with your partners. Think outside the box If there’s […]
With Your Customers Then Follow
Think of smart incentive and rebate programs . This is bas on a complete picture of the customer and the ability to respond precisely to his nes and wishes. This interaction is the core of relationship management. Countless companies in various industries have thus increas their success in the market. Give your sales and account […]
More About How to Connect
When you think of this streamlining of information processes in the manufacturing industry, you don’t immiately think of a CRM solution . Yet there is a logical connection. For good relationship management, it is essential to extract and bundle relevant customer information from various sources, so that you get a complete customer profile. With good […]
Business on Social Media Want to Know
Relationship management in the manufacturing industry: how can you be decisive on the market as a manufacturer? IN MANUFACTURING , CUSTOMER SATISFACTION , CRM Relationship management in the manufacturing industry: how can you be decisive on the market as a manufacturer? Don’t want to miss anything? Sign up for our online newsletter and stay inform […]
Community Increase Engagement and Grow
Below you will find five ways in which companies can use good data to work as productively as possible. Make sure you use the right technology. By keeping all your data in one place and working with tools that use data to work more productively, you ensure that your company works on the basis of […]
Strategy These Tips Can Help You Build
If you as a company do not work with good and reliable data, it becomes difficult to properly measure the performance of your company. Companies to which this applies often do not have a good idea of their (potential) customers. They act on instinct, not knowledge. As a result, processes within the company are often […]
Get Stuck in Your Social Media
Anyone who wants to do this must have their data management in order. In recent years, data has gone from something that is “convenient” to the essential fuel for businesses. Without good data and good data management, companies are less and less able to innovate, connect with customers and get the most out of their […]
They Are Responsive Friendly and Helpful
My continuing ucation will never stop. In a consultancy role, I discover more about business processes, new industries and how Salesforce can support them every day.” JOHN VANDEVELDE Refresher training during working hours Nowadays Vandevelde is in the luxurious position of being able to continue learning during working hours. Employers expect to have upskill or […]
See if You Can Put the People
Always advise people not to see further training as a one-off, but to make some time for it every week, or rather every day, so that you continuously improve yourself,” says Vandevelde. “In this way you not only increase your chances with your current or prospective employer, but you also prevent your development from stagnating. […]
Let Those Positive Reactions Pass
The end of the peak season is also the best time to contact new customers. Allow customers to provide feback to increase satisfaction and turn shoppers into big fans of your brand. Today, 66% of customers expect companies to know exactly what they ne and expect. When you collect and leverage customer feback, they feel […]
About It on Social Media Don’t Just
Effective website design, a great user experience and a streamlin checkout process are all essential for success around the holiday season. According to marketing expert Neil Patel, average order value increases by 30% around the holiday season and conversion rates increase by as much as 60%. With that in mind, here are a few things […]