Internal communication has changed a lot in recent years. From emails to social media and from intranets to Teams. Communication in 2022 is largely online. Chatbots and artificial intelligence are playing an increasingly important role in this. For a long time, chatbots were seen as a customer service tool to improve the user experience. But did you know that a chatbot can also be us for internal communication? We are happy to explain how you use a chatbot as a digital colleague in this article.
The advantages at a glance:
- Fast response time
You don’t have to wait for an answer from another employee, but get the information immediately available via your digital colleague. This saves a lot of time
Connect the chatbot to the internal tools us in the organization. Think of Slack, Teams, Gmail or other HR systems. This way you ensure that tasks are automated so that they do not have to be process manually.
A chatbot can do something that a human employee cannot;. It doesn’t matter where and when your colleagues work, because your chatbot is always available to respond.
But what exactly does a chatbot as a digital colleague look like? What kind of questions can you turn to him? We give you some examples.
A chatbot as your new digital colleague
There is a lot at stake, especially when you start a new job. Everything is new so you have a lot of questions. For HR, such onboarding is quite a task. With a virtual assistant you ensure that HR has more breathing room. New employees can get acquainted with the organization at their own pace and ask questions to their digital colleague if they are unable to find a solution. Think of questions such as: What are the opening hours? How long is there a break? Where do you request leave? All kinds of frequently ask questions to which a chatbot knows the answer in most cases.
Many organizations still use the performance and assessment interviews every year. A busy period for the HR department in which many repetitive tasks are pass and there is a lot of mutual communication. This can be done much more efficiently. With a chatbot you reduce the workload by automating these procedures. Let a chatbot collect 360 degree feedback in a way that suits your organization. These answers can then be included by the managers in the performance and appraisal interviews. This saves a lot of time. Furthermore, everything VP Technical Email Lists can be directly link to the internal tools so that it no longer has to be process manually.
The HR Assistant
Employees often have the same questions about holidays, for example. Let the digital calculate holidays, submit holiday requests and share policy documents and contractual matters with employees. Link the chatbot to the HR tool and everything is proces automatically.
What is the WIFI password? How do I install my email? Give your IT department more peace of mind by automating answering frequently ask questions from employees. In this way common technical problems can be solv without the intervention of human colleagues.
A help desk works both ways. For example, a chatbot can answer general questions from employees. For example, questions about parking, registering visitors or the use of spaces. But you can also use the chatbot to send a message to all your employees. For example, about certain developments within the company. In both cases you save a lot of time with the help of the chatbot. You do not have to contact employees individually or answer questions.
There are plenty of advantages and examples to think of to use a chatbot as your new digital colleague. A chatbot relieves your employees with questions and tasks that can easily be automat, allowing them to tackle more complicat tasks. In this way they deliver value to the organization in a different way and job satisfaction is increas.
Would you like to know more about using a chatbot to upgrade your internal communication?from one of our colleagues and we will be happy to explain how